Customer Service Representative (CSR) - GraPARI (Contract) - Tulungagung

Join Infomedia Nusantara, a leading provider of customer experience solutions in Indonesia, as a Customer Service Representative (CSR) for GraPARI in Tulungagung. In this contract-based role, you will be the frontline ambassador for our clients, leveraging your exceptional communication skills to resolve inquiries and ensure customer satisfaction. As part of the GraPARI team, you will handle a diverse range of customer interactions, from product inquiries to troubleshooting technical issues, all while maintaining the highest standards of professionalism and efficiency.

Infomedia Nusantara is committed to fostering a culture of innovation and growth. In this role, you will have the opportunity to develop your skills in customer service, teamwork, and problem-solving, while contributing to the success of our clients and the company as a whole. With a focus on continuous learning and development, we provide ample opportunities for professional growth and advancement.

If you are a passionate and dedicated individual with a background in customer service, we invite you to apply for this exciting opportunity. Join us in Tulungagung and be part of a dynamic team that values your contributions and strives for excellence.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries and complaints via phone, email, and chat, providing prompt and accurate responses.
• Troubleshoot and resolve technical issues related to GraPARI products and services.
• Document customer interactions and maintain accurate records in our CRM system, Zendesk.
• Collaborate with the technical support team to ensure seamless resolution of customer issues.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Adhere to service level agreements (SLAs) and quality standards to ensure high levels of customer satisfaction.
• Participate in team meetings and training sessions to stay updated on product knowledge and best practices.
• Contribute to the development of customer service processes and procedures to enhance efficiency and effectiveness.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 2 years of experience in customer service or a related role, preferably in the technology or telecommunications industry.
• Proficient in using CRM systems, such as Zendesk, Salesforce, or HubSpot.
• Excellent written and verbal communication skills in Indonesian.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with GraPARI products and services is a plus.
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

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