Customer Support Representative (Chat & Email) - Remote in Bali

Join IntouchCX, a global leader in customer experience solutions, as a Customer Support Representative (Chat & Email) and become the voice of our brand! Based in the vibrant island of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), you'll be the first point of contact for our customers, ensuring their queries are resolved efficiently and their experience with our brand is nothing short of exceptional.

In this role, you'll handle a high volume of customer inquiries via chat and email, using tools like Zendesk and Intercom. You'll troubleshoot issues, provide solutions, and escalate when necessary, all while maintaining a friendly and professional demeanor. This is your chance to grow in a dynamic, fast-paced environment where your contributions directly impact customer satisfaction and loyalty.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service through chat and email, ensuring all inquiries are resolved promptly and professionally.
• Use Zendesk and Intercom to manage and track customer interactions, ensuring a seamless and efficient support experience.
• Troubleshoot and resolve customer issues, providing clear and concise solutions.
• Escalate complex issues to the appropriate teams or departments as needed.
• Maintain a high level of customer satisfaction by monitoring and responding to customer feedback.
• Stay updated with the latest industry trends and best practices in customer support.
• Collaborate with cross-functional teams to ensure consistent and high-quality customer service.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer support, preferably in a remote or hybrid setting.
• Proven experience using Zendesk or similar customer support platforms.
• Excellent written and verbal communication skills in English and Indonesian.
• Strong problem-solving and troubleshooting skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Customer-centric mindset with a passion for delivering exceptional customer experiences.
• Bachelor's degree in a related field or equivalent experience.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

Lowongan Terkait